Canvassing for New Customers
- Use calling record book to record every contact
- Call on EVERY home, record the not at homes (NAH) and call again on another day at a different time.
- Knock on the door with a Brochure in your hand, hold out the brochure in an “offering” way, smile and introduce yourself.
“ Hi I am ……… from Avon ………… may I leave you this brochure. I will call to collect it on …………… or leave it outside on ……………” – either way TURN UP!!
- When you call back record customer details eg. Mobile / email / facebook etc.
If she/he doesn’t order ASSUME they will have the next Brochure, unless they specifically ask you “not to call”
Likely responses when calling on a door
Thank you I love Avon
I will have a look at the Brochure
No thank you not interested at all
I buy at work/family/friend record
(record “B” for Brochure left)
(record “B” for Brochure – they may or may not be interested)
(mark DNC do not call) (BE = buys elsewear)
NOT AT HOMES – ideally leave a brochure with a personal welcome note.
*See my handout on how to introduce yourself
ALWAYS TURN UP TO COLLECT THE BROCHURE / ORDER ON TIME